With a view to simplify the way Administrators can submit feature requests and feedback on SARD, we are very pleased to introduce our new Improvement Requests form!

This form is for our Admin users to record feedback on SARD products. This could be to raise minor issues or bugs you’ve found on the site, and also to share ideas for improvement.

This feedback will help us to continuously improve our product and service development.

In SARD Admin the form is under the Miscellaneous menu:

Filling in the form

Some brief guidelines on filling in the Improvement Request form:

What happens next?

After the new request has been submitted, it will be added to the SARD Request Log. It will then be reviewed by the team and pass through the process below:

The request will automatically be updated with the statuses as the requests progress, with the exception of “Closed” which will be done in consultation with the requestor.

Of course, if you have any questions as to how the site works, or any urgent issues which are preventing you from doing something important, you should still contact our lovely customer support team on live chat or by email.