Podcasts
Podcasts
SARD’s podcast, SARDisms covers the ever- changing healthcare and IT industry. This podcast is essentially our proverbial mountaintop and we’re here to share all that’s going on
SARDisms 01 - Lucie Nash
Bio
Starting out in teaching (!), Lucie decided to change her career track and join us here at SARD – and we’re thrilled! She has become one of our star software developers and brings her creativity, razor-sharp logic and love of puzzles to everything she builds.
Episode summary
In our first ever episode, we asked Lucie to join us to help us dive into the developer’s viewpoint, get a sneak-peek at her upcoming projects and explore her views on current trends in health and tech.
SARDisms 02 - Kevin Monk and Phil Bottle
Bio
Kevin and Phil met in an unusual way, but quickly realised they had common goals. Their conversation led to founding SARD together, creating systems to improve the NHS.
Kevin always had an interest in engineering, even as a young lad. Phil’s career started in learning and development and he has always had an interest in making things better. With the duo working side by side, SARD has grown from strength to strength.
Episode summary
In this episode, Kevin and Phil discuss SARD’s conception. They debate how to scale the NHS Interoperability Mountain and explain the equipment SARD is packing to reach the peak first. From recruitment to procurement woes, there’s a lot to consider in this episode!
SARDisms 03 - Andrew Sandford
Bio
As the founder of We are Lean and Agile, Andy’s main goal is to make continuous improvement easy for organisations. With 20 years in the public and private sector, Andy has huge experience in delivering lean process modelling for the digital age.
He’s also a big fan of NHS Hack Days which is where he met SARD’s Managing Director, Kevin Monk.
Episode summary
In this episode, Andy chats to Kevin Monk and Mariah Young about his experiences of working across local government to streamline processes.
You’ll definitely want to hear all about his Lego Serious Play workshops – we can’t wait to try one!
SARDisms 05 - Chase Clemons
Bio
Chase Clemons has been a Support Pro at Basecamp for the past 14 years and leads their customer support team. He’s always held some form of customer service role, but at Basecamp, has found the perfect place to share his support expertise with the wider world.
Episode summary
Join us in hearing Chase’s personal thoughts on how great customer service should shape an organisation internally and the positive impact it will have on the way you support your own clients.
Great customer service is at the forefront of everything we do at SARD and we’ve taken much of our inspiration from Basecamp’s ethos.
SARDisms 06 - Marcus Baw
Bio
Marcus describes himself as UK NHS General Hacktitioner, locum GP and Emergency Physician. He is also Chair of the RCGP Health Informatics Group. Over the years, he’s taken an interest in coding and has built up a fairly unusual portfolio career as a doctor/developer hybrid.
Marcus is a big advocate of open-source and is on a mission to improve the NHS through the power of tech.
Episode summary
In this episode, we get a chance to speak with Marcus about his passion for harnessing tech to improve the NHS. He has a shared mission with SARD’s MD Kevin Monk which is to increase the use of good open-source platforms within healthcare.
He also shares his thoughts on ‘why meetings must die’ and recommends his favourite brand of fingerless gloves!
SARDisms 07 - Peter McGraw
Bio
A behavioral economist and global expert in the scientific study of humour, Dr Peter McGraw is a busy man. He runs two podcasts, has co-authored several books and released his own bestseller ‘Shtick to Business’ in April 2020. He’s also a sought-after speaker and professor who teaches MBA courses at the University of Colorado Boulder, University of California San Diego, and London Business School.
Episode summary
Should all organisations embrace comedy in their workforce? How about hospitals?
During this episode, we chat with Peter about what we can learn from the process of how a comedian creates humour, how techniques such as ‘reversal’ and ‘benign violation’ can be adapted to build success in any workplace and how you will never please anyone by serving lukewarm tea!
Our MD Kevin Monk also shares his own ideas around the ‘doggy play bow’ and how he believes it helps provide a safe, encouraging and engaging work environment at SARD.
SARDisms 08 - Megan Holmes
Bio
After graduating university and following a stint as a customer experience rep, Megan joined SARD and has quickly progressed to the role of Customer Service Director. Megan loves working with people and helping solve their problems. She brings a lot of empathy to her role and encourages her team to help users in any way possible.
Episode summary
What does your granny and her smart phone have to do with customer support?
In this episode Megan chats about how SARD has grown since she joined, how she motivates her team to keep going and the unique customer service experience that she champions across the company.
